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Ueberschrift:C128 Internship in China - Customer Relations Manager
Beschreibung:Code: C128
Location: Shanghai
Industry: Real Estate
Company Introduction:
Established in 1993, this company has become one of China’s largest destination service providers and luxury residential real estate companies. Covering all of China’s major cities, our 300 professional local and expatriate agents are able to provide a stress free and efficient relocation service for our clients.
Moving abroad and finding a home represents a real challenge that can be a difficult and stressful experience for many people. We have built a great reputation through service capability and industry knowledge by providing customized services to both individual and corporate clients. We want to make our clients move as easy and painless as possible.
Our focus is on helping our clients’ transition into their new lifestyle in China with friendly and knowledgeable advice, combined with efficient and professional services. We have been the recipient of numerous awards throughout the years, gaining recognition within the industry for our customer service and strong work ethics.
Internship Position (C128): Customer Relations Manager
• day to day call & e-mail;
• Follow up with clients to check the overall wellbeing at their house
• Carry out client surveys to check the performance of the agents.
• Receive request from clients regarding house issues have them forwarded to the right personnel/department to better assist the house issues.
• Receive complaints/appreciation towards the services provided with the clients and have them addressed by the specific account manager.
• Do the follow up for all the received house issues and making sure these are being solved on time by the personnel/department responsible for them.
• Do daily report for all the tasks accomplish on a specific day.
• Good English conversationalist
• Mandarin is a plus
• enjoys working via phone and emails
• Have patience and a positive attitude towards work.
• Friendly and professional behavior with clients
Name:Eliza Balazs