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Ueberschrift:1st and 2nd level support (m/f) User Support Office Shanghai and Test Systems Customer Hotline China
Beschreibung:We love top performers! You also?
Top technology + Top performance + Top team

KRATZER AUTOMATION is an innovative high-tech company for industrial applications. Our software solutions provide efficient and transparent processes for our demanding, international customers in the automotive industry and the transport sector. With more than 300 employees in 9 locations in 6 countries, we generate an annual turnover of EUR 61 million.

As part of our expansion we created a new position strengthen our team in Shanghai (Zhangjiang Hi-Tech Park Pudong). We plan and realize test systems for automotive development, chiefly for the powertrain, exhaust gas turbocharger, electric vehicle drive systems and batteries. The company focuses in particular on test systems for energy-saving and environmentally-friendly drive concepts.

1st and 2nd level support (m/f)
User Support Office Shanghai and Test Systems Customer Hotline China
Location: Shanghai (P.R. China)

Your future tasks:
- First point of contact for our Chinese employees: user support in the field of hardware, software and network topics
- Independent analysis, classification and processing of incoming cases
- Installation, configuration and administration of clients, applications and network components
- Support for our test systems help desk team: receive written and verbal calls from our customers and project engineers in regards to hardware and software of our test benches
- Documentation of service calls in our ticketing system and finding solutions (in case of complex calls you'll have to work closely with our 2nd level experts)

Skills and experience required:
- Successfully completed a university degree in a technical discipline such as computer sciences or business informatics
- Excellent PC knowledge, especially desktop OS Windows and office suite
- Good knowledge of network technology as well as communicative devices
- Willingness to travel to our headquarter in Germany quarterly
- Mandarin on a native level and good English is mandatory; German is considered an advantage
- Friendly, professional and calm personality, especially in stressful situations
- Analytical and structured error searching skills, customer centric thinking

In return, we offer:
You can expect a versatile area of responsibility and a professional, motivated team. We offer you the opportunity to work for a Hidden Champion that is the world leader in turbocharger test stands and one of the leading suppliers for New Energy Vehicle testing. A career at KRATZER AUTOMATION will allow you to help shape the automobiles of tomorrow.

As an owner-managed company, employees are our top priority. Our working atmosphere is based on open and fair communication, fast decision making processes and a flat hierarchy. Of course we offer a secure position, salary commensurate with performance, employee profit-sharing and good future prospects.

Would you like to contribute to the continuing success story of KRATZER AUTOMATION as well? Fantastic! Please send your detailed resume stating the reference number G0-SYA-CN and your earliest possible start date in English to the e-mail address below. For additional information please feel free to contact us.

We look forward to meeting you!

Ms. Zhao, Office Manager
No. 498 Guo Shoujing Road Pudong, Zhangjiang Hi-Tech Park Pudong
Shanghai 201203, P.R. China
Name:Ms. Zhao